The sad truth is that the word “engagement” is not very engaging. It’s one of those fluffy, ambiguous terms that have become all-too-familiar around the business world, like “empowerment” and “respect”. What does engagement really

Japanese improvement techniques have been emulated across the globe for decades, and none carries more cultural weight than the theory of Kaizen. When I expose Western leaders to Lean practices in Japan, they often express

The Lean tools and methodologies that I read about in books are based on the culture of Toyota Motor Corp. in Japan. My first step in coaching the transformation of organizations is to show them